How do I download the app?
To download the Skurtt app, simply
click here and you’ll
automatically be redirected to the appropriate download page for your mobile device. You can also search
“Skurtt” in both the IOS App and Google Play stores.
How do I find a Skurtt near me?
To find a Skurtt electric scooter near you, simply open the Skurtt app. You’ll
automatically be taken to the map screen, showing all available Skurtt vehicles in your area. If you don’t
see any vehicle icons displayed on the map, zoom out to search a wider area.
How far can I ride on a charge?
When you open the Skurtt App, you can see the range—or the distance you can travel
based on the current battery level.
How do I unlock a Skurtt?
To unlock a Skurtt electric scooter, simply open the Skurtt app and tap on the
“Start Ride” button at the bottom of the screen. From here, either scan the QR code using your
phone’s camera or manually enter the 6-digit vehicle code located beneath the QR code.
How do I start riding?
After you unlock your scooter, kick off the ground 3 times to go. Press GO on the
right handlebar for some speed.
How do I brake on a scooter?
To slow down, press the brake on the left handlebar, or to come to a full stop. A
brake light will flash as well to alert vehicles around you that you are stopping.
Where can I ride a Skurtt?
Skurtt can be ridden in bike lanes and on bike paths. Please respect all traffic laws
and do not ride your Skurtt on the sidewalk or streets. You can ride scooters in and out of the parking
zone on the map, but you must park your scooter and end your ride within the designated areas or parking
zones highlighted on the App. Otherwise, you will be charged a fee. If you happen to end your ride outside
the business/parking zone.
Where can I park a Skurtt?
Skurtt can be parked anywhere it is safe and, in some areas, you need to park on
designated parking areas highlighted on the app. Do not block sidewalks, service ramps, bus stops and shop
entrances.
How do I park and end my ride?
First, please make sure you’re parking in a safe, appropriate location. Scooters only
work if we all take responsibility and park in places that don’t block car traffic, impede pedestrian
access or encroach on private property.
- Park in the parking zone shown in the skurtt app
- Don’t block sidewalk or doorways
- Push the kickstand down
- Tap End Ride in the app. You’ll stop being charged for your ride.
Can I hold a scooter?
Yes, you can, click on the lock buttom on the Skurtt app. Please note that the
scooter will be locked till you unlock it again and no one will be able to unlock. You will be charged
normal riding fee of AED 0.50 per min till you end the ride.
Can I reserve / rent multiple scooters at a time?
One of the awesome features that Skurtt app have is ‘Multi Booking’. This allows the
account holder to activate one or more scooters for family and friends. You can Reserve and/or Ride upto a
maximum of 5 Skurtt scooters at a time. The account holder take responsibility that all riders adhere to
the below:
- minimum 16 years old
- must wear helmets
- must follow local traffic rules
- 'one scooter – one rider’ only
Please note that all reserved and/or active scooters must be paid for by account holder via an Active
Plan, or else amount will be deducted from the Wallet or Credit Card
My scooter has broken down. What should I do?
If you encounter any issues with your Skurtt scooter that would affect your safety or
ability to complete your trip, please stop riding immediately and report the problem to us. You can either
email us on
support@skurtt.me or send a message on the app. We will
have the scooter collected and repaired at the earliest.
In the event of an accident, what should I do?
The first thing that you should do when involved in an accident is to get to a safe
area, especially if you were riding close to the road at the time of the accident. By staying within the
road, you increase your risk of being involved in a secondary accident. Try to move yourself and the
scooter to a space that is off the road and away from passing traffic. You should immediately check if
anyone else involved in the accident and assess for injuries.
- In case of any injury caused to a pedestrian, please be courteous and immediately report the
incident to the police (999) / the ambulance (998), and then report it to us by contacting Customer
Care on +97143332236 (timings 8 AM – 10 PM) or via the Skurtt App / email (support@skurtt.me). We will
guide you through the next steps.
- If there is any damage to another vehicle or property, then first report the incident to the police,
and then report it to us by contacting Customer Care on +97143332236 (timings 8 AM – 10 PM) or via the
Skurtt App / email (support@skurtt.me). We will guide you through the next steps.
